Received new router. Did not know I had to pay for it. Called about return and was to...
GetHuman-cobbie's customer service issue with Verizon from September 2019
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The issue in GetHuman-cobbie's own words
Received new router. Did not know I had to pay for it. Called about return and was told to return it and deduct charge from most recent bill. Did so. Still being charged. Verizon confirmed that router was returned.
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