I've had no dial tone for more than ** hr. I am trying to contact Service: a. I can't c...

GetHuman-kkyhos's customer service issue with Verizon from August 2018

Help with my Verizon issue
The issue in GetHuman-kkyhos's own words
I've had no dial tone for more than ** hr. I am trying to contact Service: a. I can't call because I don't have a dial tone!* b. the Chat service has continually been "down"!* c. your site does not provide an email contact! Pls send me an email ASAP as to how we can get my line repaired. * Pls note: a. I have medical issues and need access to my telephone* b. I have had numerous prblms in the past (see your notes on my Service issues). Thanks.*(Note: I have had to resort to this *rd-party method of contacting you!)
The self-diagnostic keeps telling me to call Verizon. I don't have a dial tone, thrfr, I can't call!!
GetHuman-kkyhos did not yet indicate what Verizon should do to make this right.
I have an issue with Verizon too
How GetHuman-kkyhos fixed the problem
*. I borrowed a neighbor's phone to call Service* *. I kept asking auto-system to connect me to a Service Rep* *a. Make sure you get a "Ticket Number". This is the only way to be able to check the repair status on-line* *. The problem was upstream in Verizon's system, probably due to recent heavy rain (loss of service, after heavy rain, has been an ongoing problem for * yrs!)
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Verizon

Customer service issue
Reported by GetHuman-kkyhos
Aug 11th, 2018 - 7 mons ago
I have an issue with Verizon too
Fixed
GetHuman-kkyhos shared how to fix
Seen by 9 customers so far
Similar issue to 854 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-kkyhos started working on this issue
Aug 11th, 2018 4:45pm
GetHuman-kkyhos indicated the issue is not fixed yet.
Aug 11th, 2018 5:48pm
GetHuman-kkyhos indicated the issue is not fixed yet.
Aug 11th, 2018 6:58pm
GetHuman-kkyhos indicated the issue is not fixed yet.
Aug 11th, 2018 7:20pm
GetHuman-kkyhos indicated the issue is not fixed yet.
Aug 11th, 2018 8:53pm
GetHuman-kkyhos indicated the issue is not fixed yet.
Aug 12th, 2018 6:05pm
GetHuman-kkyhos confirmed the issue is fixed. Hooray!
Aug 14th, 2018 5:54pm