I was notified that I needed to update my payment method for Prime renewal. The form i...

GetHuman5616037's customer service issue with Amazon from January 2021

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The issue in GetHuman5616037's own words
I was notified that I needed to update my payment method for Prime renewal. The form is as follows:*Verification needed*Please enter your billing address to verify your account.*Billing Address*United States*Full Name*Address Line*Clyde*NC*******Phone Number*Date of Birth*Social Security Number**Since my account currently lists active credit cards I do not understand WHY this form asks for Social Security Number. The person who answered was not a native English speaker. This sounds like a scam. Tell me why I should fill out the form?

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Amazon

Customer service issue
Reported by GetHuman5616037
Jan 4th, 2021 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 67990 others
0 customers following this

Timeline

GetHuman5616037 started working on this issue
Jan 4th 7:32pm