Hello*we placed an order *-**-**** ORDER * ***-*******-******* Order was $ ***.**. Ite...

GetHuman-marumber's Return an Order issue with Amazon from May 2020

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The issue in GetHuman-marumber's own words
Hello*we placed an order *-**-**** ORDER * ***-*******-******* Order was $ ***.**. Item order was one EcoSmart Point of U *.* electric tankless water heater. It was shipped to Mario Scorza, **** W. Bayshore Dr., Palacios, TExas *****.*Unit was paid with Visa ending in **** by Darleen H. Dolan address *** *nd St. Cuero, Texas *****.*Product was defective so on **** called Eco Smart to ask where to return. Was returned to Ecosmart but then was told by EcoSmart on a second call we do not return to them* they have NO RECORD OF THE UNIT being returned. Since we cannot locate the receipt from the US Postal Office we cannot be sure if it was mailed to Amazon who sent it in first place.*We have receipt for the purchase and when shipped by Amazon. Can you please run a track on where this device ended up? We returned the unit and would like to get the money back------PLEASE!!*mario scorza****-***-****

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Amazon

Return an Order issue
Reported by GetHuman-marumber
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 71451 others
0 customers following this

Timeline

GetHuman-marumber started working on this issue
May 22nd, 2020 8:32pm

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