Hello*we placed an order *-**-**** ORDER * ***-*******-******* Order was $ ***.**. Ite...

GetHuman-marumber's Return an Order issue with Amazon from May 2020

8 views | 71451 similar | 0 following
Help with my Amazon issue
First: share to improve GetHuman-marumber's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-marumber's next move: call Amazon.
The best way to get your problem resolved is to tap the button below to start calling Amazon. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-marumber may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-marumber's own words
Hello*we placed an order *-**-**** ORDER * ***-*******-******* Order was $ ***.**. Item order was one EcoSmart Point of U *.* electric tankless water heater. It was shipped to Mario Scorza, **** W. Bayshore Dr., Palacios, TExas *****.*Unit was paid with Visa ending in **** by Darleen H. Dolan address *** *nd St. Cuero, Texas *****.*Product was defective so on **** called Eco Smart to ask where to return. Was returned to Ecosmart but then was told by EcoSmart on a second call we do not return to them* they have NO RECORD OF THE UNIT being returned. Since we cannot locate the receipt from the US Postal Office we cannot be sure if it was mailed to Amazon who sent it in first place.*We have receipt for the purchase and when shipped by Amazon. Can you please run a track on where this device ended up? We returned the unit and would like to get the money back------PLEASE!!*mario scorza****-***-****

GetHuman-marumber did not yet indicate what Amazon should do to make this right.

How GetHuman-marumber fixed the problem

We are waiting for GetHuman-marumber to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-marumber fixes it.
This email address isn't valid


Return an Order issue
Reported by GetHuman-marumber
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 71451 others
0 customers following this


GetHuman-marumber started working on this issue
May 22nd, 2020 8:32pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers