I have unlimited kindle subscription. I got some kindle books that were unlimited and was charged, even when it said "read for free" My bill is $**.**. I"

GetHuman4845692's Dispute a Charge issue with Amazon from May 2020

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Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4845692's own words
Order kindle books using my unlimited kindle subscription. Now I have a bill for $**.**. Some of the kindle books were "read for*Free" I should not be charged. ... I ordered the unlimited kindle subscription today. I saw it was activated on my acct. I ordered some kindle books on the unlimited today and was charged $**.** . Why was I charged. It should be on the unlimited, right.
I tried to use the unlimited kindle subscription to read for free and was charged.
They could make this right by refunding the money they charged me for the kindle books I got for " read for free".
I have been a prime customer for several years . Never had any problems with anything. I don't understand how something !like this gets all messed up!
I tried chat online. Nothing works when you get robots on the other end of the line. All they give you is canned responses. Then they tell me to call a number, when the robot told me she would connect me to someone who would help . Then it kicked me out.
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Amazon

Unlimited kindle on Amazon
Dispute a Charge issue
Reported by GetHuman4845692
May 20th, 2020 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 70651 others
0 customers following this

Timeline

GetHuman4845692 started working on this issue
May 20th, 2020 3:50am
GetHuman4845692 indicated the issue is not fixed yet.
May 21st, 2020 4:47am
GetHuman4845692 indicated the issue is not fixed yet.
May 21st, 2020 5:20am
GetHuman4845692 indicated the issue is not fixed yet.
May 21st, 2020 5:23am

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