Hello, i've been attempting to update my phone number on my account, but the website is...

GetHuman4648604's Can't Login issue with Amazon from April 2020

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The issue in GetHuman4648604's own words
Hello, i've been attempting to update my phone number on my account, but the website is asking for a password that is sent to my old phone. (***) ***- **** is the phone number its sending it too but i no longer have access to it. its creating a paradox as to where i try to update my phone number but it wont let me because*its using the old number because i need to update the account number which i cant*do without the old number that i don't have. is there any way you can help?

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Can't Login issue
Reported by GetHuman4648604
Apr 15th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 56463 others
0 customers following this

Timeline

GetHuman4648604 started working on this issue
Apr 15th 6:04pm