Amazon Customer FAQ

This issue could be due to various reasons. First, check if the correct mobile number or email address is registered and that there are no typos. Also, check if the messages aren't going to your spam or junk folder. If the code is being sent to your mobile number, make sure your carrier is not blocking any messages from Amazon. It's also worth noting that codes expire quickly, usually within 10 minutes. If you are trying to use an old code, that might be the issue. If none of the above work, you might want to try requesting a new code. If the problem persists, please use the contact link on this page to reach Amazon directly— they will be equipped to solve this issue.

To change the address for orders you've placed on Amazon, follow these steps: 1. Go to Your Orders on the Amazon website. 2. Click on "Order Details" next to the order you wish to change. 3. If the order hasn't entered the dispatch process, you'll see the "Change Address" button. 4. Click on "Change Address" and enter your new desired location. It's important to note that the ability to change the order's address depends on the status of the order. If it's already in the dispatch process or has been shipped, you might not be able to change the delivery address.

We're sorry to hear about the trouble you're having with your Merch by Amazon account. Unfortunately, if you received a message stating your account has been closed, that usually means Amazon has deactivated your account due to certain reasons, such as violation of company's policies or terms of service. For security reasons, only Amazon's customer service can help you reactivate your account. You should reach out to them directly, provide the email address linked to the account, and ask for the exact reasons as to why the account was closed. They're the only ones who can give you specific details and offer a possible resolution.

If your Amazon account has been temporarily blocked, don't worry. Amazon will usually send an email explaining why they've locked your account and how to restore it. Common reasons are security precautions or if they detect unusual activity. You will likely need to reset your password. Start by checking your email, including your spam/junk folder, for this email. Follow the directions provided in the email to update your password and restore your account. If you can’t find this email or if you still have trouble after following the steps in the email, then you'll need to directly contact Amazon's Customer Service.

If you’d like to dispute an Amazon Prime Video charge or have an issue with the service, we recommend navigating to the "Your Account" section on the Amazon website. From there, locate the Prime Video option and select it. You should be able to view and manage your charges and subscriptions here. Regarding resolution of technical problems or concerns about the content, you can use the "Contact Us" button within the Prime Video Help section to address your concerns. Amazon's customer service should assist you in resolving your dispute.