I am prime amazon member and have a Roku player. At the home screen where all the stre...

GetHuman2227494's customer service issue with Amazon from February 2019

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The issue in GetHuman2227494's own words
I am prime amazon member and have a Roku player. At the home screen where all the streaming options are available, I click on Prime Video and am taken to the Prime Video screen but then right back to the home screen. I have been unable to access Prime Video, but have checked all the other screens, such as Netflix, and then all work correctly. What can I do to access Prime Video? I have had this problem for the last week.
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Amazon

Customer service issue
Reported by GetHuman2227494
Feb 17th, 2019 - 8 mons ago
I have an issue with Amazon too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman2227494 started working on this issue
Feb 17th 4:25pm