I just looked at my bank account it was charged $*.** for a trade in without an explana...

GetHuman-catdeven's customer service issue with Amazon from January 2019

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The issue in GetHuman-catdeven's own words
I just looked at my bank account it was charged $*.** for a trade in without an explanation. It was for a copy of Minecraft for the Ps*. I sent you two copies and both were in excellent condition. I don't understand this charge. Please explain why and if you are not going to accept it you need to send it back otherwise you are basically robbing me of that trade-in. Also, why charge my bank account?!?!?! Why not take it from the trade-in credit given on the amazon account? Very shady and un-acceptable. I still want to know why.
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Amazon

Customer service issue
Reported by GetHuman-catdeven
Jan 14th, 2019 - a mon ago
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GetHuman-catdeven started working on this issue
Jan 14th 11:40pm