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Before contacting them, items GetHuman1963509 may need:
Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1963509's own words
Hi, i have been calling each week to let Amazon know that i keep getting notified that I have Amazon prime account and i keep telling them to cancel it and issue a refund. I've called five times now in the past month and have never had an issue before. My wife already has a Amazon prime account so that is why i don't need to pay for another one. I'm now chatting as so maybe this will work as i'm running out of patience and options.
GetHuman1963509 did not yet indicate what Amazon should do to make this right.
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