The **% off promotional discount was NOT applied to my order for a new Kindle PaperWhit...

GetHuman1911760's customer service issue with Amazon from January 2019

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The issue in GetHuman1911760's own words
The **% off promotional discount was NOT applied to my order for a new Kindle PaperWhite*E-reader as promised in your E-mail Ad and in the reply below.. What is going on?**Tom Meyer**Kindle E-reader - Black, ** * from CrankyOldCodger on January *, **** * *PROBLEM WITH "DEAL"* *You did not apply the $**.** trade-in credit for my Kindle Paper-White traded in. You E-mail message of ******** states:**Amazon Trade-In**Got it.*Thanks!**Thanks Thomas! We have processed your trade-in items. You've been paid:**$**.** Amazon.com Gift Card**VIEW TRADE-IN DETAILS**You qualify for a special offer:*A **% promotional discount toward a new Kindle e-reader is now available in your account. The discount will be applied automatically once you add an eligible Kindle e-reader to your cart. Visit amazon.com*kindleereaders to shop our latest generation of devices.**For more information about your trade-in promotions, visit Your Trade-In account.**Items accepted*Kindle Paperwhite E-reader (Previous...*$**.** Value offered*$**.** Appraised value** $**.** Paid**Get an Amazon gift card * **% off a new Kindle**Ready for an upgrade? Trade in your old Kindle for **% off any new Kindle in addition to a gift card for the assessed value of your old device. Choose from any of our newest generation Kindles, including the all-new Kindle Paperwhite, now waterproof and with Audible.**On Jan *, ****, at *:** PM, Amazon.com ******@***.com* wrote:**Amazon*Shipping Confirmation*Hello Thomas Meyer,**"Kindle E-reader - Black, *..." has shipped.*Details*Order ****-*******-********Arriving:*Tuesday, January ***Track your package**Your Orders*Shipped to:*Thomas G. Meyer**** E ANTON AVE APT ***...**Total Before Tax:*Tax Collected:*Shipment Total:*$**.***$*.***$**.****Return or replace your items in Your Orders.**We hope to see you again soon.**Amazon.com
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Amazon

Customer service issue
Reported by GetHuman1911760
Jan 7th, 2019 - a mon ago
I have an issue with Amazon too
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GetHuman1911760 started working on this issue
Jan 7th 2:31am