I have spent hours on the phone with customer support and this issue is still unresolve...

GetHuman-judykee's customer service issue with Amazon from December 2018

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The issue in GetHuman-judykee's own words
I have spent hours on the phone with customer support and this issue is still unresolved. Some stranger has hacked into my account settings, deleted my husband’s name and added himself as the second adult in my household giving himself access to my shared account. His name is Brian Gill. Neither myself, nor anyone else in my family know anyone by that name. My husband’s name is Al Keech. I was told the issue was being resolved, however, Brian Gill is still showing on my account. ??? I am being denied access to delete him. Please remove this stranger from my household account.
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Amazon

Customer service issue
Reported by GetHuman-judykee
Dec 3rd, 2018 - 2 mons ago
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Timeline
GetHuman-judykee started working on this issue
Dec 3rd, 2018 5:58pm