Hello . My package says it arrived but it did not . I spoke to customer service earlier...

GetHuman1664821's customer service issue with Amazon from December 2018

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The issue in GetHuman1664821's own words
Hello . My package says it arrived but it did not . I spoke to customer service earlier. The lady who helped me contacted USPS who said they delivered it and left a key for the parcial In which it was delivered. There was no key or package in mailbox. Customer service advised me to contact Amazon after * PM to see how we could resolve issue . *The package in question is the one direction perfume. *I would love replacement instead of a refund . It is part of my niece's Christmas present.
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Amazon

Customer service issue
Reported by GetHuman1664821
Dec 1st, 2018 - 6 mons ago
I have an issue with Amazon too
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Seen by 3 customers so far
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Timeline
GetHuman1664821 started working on this issue
Dec 1st, 2018 12:17am