Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-fnv may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-fnv's own words
Order * ***-*******-********I was charged shipping when the item qualified for free shipping. I did not know that free shipping was a choice you had to check when ordering. I had a horrible time getting my gift Card accepted and thought I might have errored on free shipping. I found that out when I was thinking about placing an order for an other item that also qualified for free shipping. I am quite sure where I ordered said free shipping.*I think you should credit my gift card for the amount charged for shipping.
GetHuman-fnv did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman-fnv fixed the problem
We are waiting for GetHuman-fnv to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.