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The issue in GetHuman-ms_livia's own words
could not add apps to granddaughter profile nor could Amazon * tech. Instead they had me add new profile apps were added to this one.* When *nd profile added, my pin was associated with both her profiles, therefore she could only access using my pin! I never wanted her to need pin nor to have to use mines.*I need to reset my pin AND her having to use pin. This is necessary immediately.**Thank you
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