ebook order was suppose to be canceled before it went to my bank

GetHuman1205134's customer service issue with Amazon from September 2018

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The issue in GetHuman1205134's own words
get help ... i called and canceled a ebook yesterday by phone and was told it was canceled and would not good through my bank account, it went through and it caused a bounced charge of ** dollars, this should not have happened. i need to amazon to fix this *Amazon.com order number: D**-*******-********Order Total: $*.**
i dont want to lied to, when amazon customer agent saids it fix it should be fixed
give me the money and the bounce charges back
i have been a customer of amazon for * yes and i also a amazon prime member
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Amazon

ebook
Customer service issue
Reported by GetHuman1205134
Sep 26th, 2018 - 2 mons ago
I have an issue with Amazon too
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Seen by 7 customers so far
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Timeline
GetHuman1205134 started working on this issue
Sep 26th 3:51am