Received damaged item from US, have to return it postage is almost the value of the ite...

GetHuman1175533's customer service issue with Amazon from September 2018

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The issue in GetHuman1175533's own words
Received damaged item from US, have to return it postage is almost the value of the item £**. I want to be refunded all of my postage as UPS is the cheapest courier I could find. Amazon Customer services telephone support are useless barely speak English and unhelpful. I would like to be refunded my postage in full. The item will be leaving my address today and will be sent via UPS and tracked. This has been one of the most stressful purchasing experiences I have had in my life, and I am disappointed with the lack of help we have had so far. We are unlikely to use again as it stands.
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Customer service issue
Reported by GetHuman1175533
Sep 21st, 2018 - 6 mons ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
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GetHuman1175533 started working on this issue
Sep 21st, 2018 1:32pm