My account is locked and went I asked for help, I found out that my card isnt registered correctly. The wrong card information is in my account and I think that’s why it’s locked. Help on changing it and unlocking my account?

GetHuman-thezarcf's customer service issue with Amazon from August 2018

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The issue in GetHuman-thezarcf's own words
Nothing ... I went to order a pair of ENACFIRE E** wireless earbuds and when I went to sign in so I could complete my purchase, Amazon told me that my account has been locked for security purposes and that I should have an email that tells me how to unlock it. I did not get an email and I have no idea what it has been locked. Please help me out
It’s not my card
Unlock my account and allow me to put in my actual card information so I can buy stuff I want to buy
I’ve never ordered anything off of amazon so I don’t know what to say. I don’t think I’ve even ever put a card under my account so something is wrong
Nothing
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Customer service issue
Reported by GetHuman-thezarcf
Aug 15th, 2018 - a yr ago
I have an issue with Amazon too
Fixed
Seen by 8 customers so far
Similar issue to 36091 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-thezarcf started working on this issue
Aug 15th, 2018 9:08pm
GetHuman-thezarcf indicated the issue is not fixed yet.
Aug 15th, 2018 11:10pm
GetHuman-thezarcf indicated the issue is not fixed yet.
Aug 19th, 2018 12:01am
GetHuman-thezarcf indicated the issue is not fixed yet.
Aug 19th, 2018 12:04am
GetHuman-thezarcf indicated the issue is not fixed yet.
Aug 19th, 2018 12:08am
GetHuman-thezarcf indicated the issue is not fixed yet.
Aug 19th, 2018 12:09am