Why is a shipping charge added to my order today when my order exceeds the “$** free sh...

GetHuman-grausch's customer service issue with Amazon from July 2018

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The issue in GetHuman-grausch's own words
Why is a shipping charge added to my order today when my order exceeds the “$** free shipping” amount.**Also I was given a “deduction code” if I ordered the product through Amazon but there is no place to enter this on your order process.**I hope this will be made right by Amazon and I would like to know the resolution so I can follow it in the future.**Thank you in advance for your help.*Martha Rausch******@***.com**P.s.: I don’t hear well enough to use your phone help. Sorry for that.
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Amazon

Customer service issue
Reported by GetHuman-grausch
Jul 2nd, 2018 - a yr ago
I have an issue with Amazon too
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Seen by 3 customers so far
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GetHuman-grausch started working on this issue
Jul 2nd, 2018 10:30pm