My name is Jevison Nkeangnyi Nzemenoh, and have been an Amazon customer for a long time...

GetHuman-jeffn's customer service issue with Amazon from June 2018

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The issue and preferred resolution, in GetHuman-jeffn's own words:
My name is Jevison Nkeangnyi Nzemenoh, and have been an Amazon customer for a long time.*My kindle cannot charge any longer* it is very old, so I wish to buy a newer edition. Can I benefit from the discount one of you gave me some time ago, but I did not use it? I have a good number of items in my cart, which I want to order. Given that my kindle does not work anymore, I need to buy another now and have all books in my account transferred there.
I trust that Amazon will make this right and come up with a resolution that is fair.
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Amazon

Customer service issue
Reported by GetHuman-jeffn
Jun 25th, 2018 - 2 mons ago
I have an issue with Amazon too
Not resolved
Seen by 4 customers so far
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GetHuman-jeffn started working on this issue
Jun 25th 10:22pm