My name is Jevison Nkeangnyi Nzemenoh, and have been an Amazon customer for a long time.*My kindle cannot charge any longer* it is very old, so I wish to buy a newer edition. Can I benefit from the discount one of you gave me some time ago, but I did not use it? I have a good number of items in my cart, which I want to order. Given that my kindle does not work anymore, I need to buy another now and have all books in my account transferred there.
I trust that Amazon will make this right and come up with a resolution that is fair.