i am qulaifed for free shipping? but before i place order it charge me? why

GetHuman-rrumayh's customer service issue with Amazon from June 2018

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The issue in GetHuman-rrumayh's own words
The problem: i am qulaifed for free shipping? but before i place order it charge me? why
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Amazon

Customer service issue
Reported by GetHuman-rrumayh
Jun 24th, 2018 - 6 mons ago
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GetHuman-rrumayh started working on this issue
Jun 24th 8:16pm