I ordered an album from Amazon, but due to shipping problems it was delayed. After I co...

GetHuman-delfinab's customer service issue with Amazon from June 2018

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The issue in GetHuman-delfinab's own words
I ordered an album from Amazon, but due to shipping problems it was delayed. After I contacted them and they assured me that they took care of the matter they told me the order was supposed to arrive by June **th. And it hasn't arrived yet. I sent a message asking for a replacement of my order and they told me that they needed to verify somethings related to my account. They told me to contact them via chat so they can ask a few security questions. But I don't know how to contact them via chat.
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Amazon

Customer service issue
Reported by GetHuman-delfinab
Jun 14th, 2018 - 9 mons ago
I have an issue with Amazon too
Fixed
Seen by 3 customers so far
Similar issue to 14838 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-delfinab started working on this issue
Jun 14th, 2018 1:48am
GetHuman-delfinab indicated the issue is not fixed yet.
Jun 14th, 2018 4:29am