It says my account has been suspended, but the funds are available on my preferred paym...

GetHuman603448's customer service issue with Amazon from April 2018

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The issue in GetHuman603448's own words
Pay my prime bill ... It says my account has been suspended, but the funds are available on my preferred payment method
This is the second time it has happened. I was offered a **$ gift card but the issue was never resolved. I had to add a different card.
I'm unsure what's a good resolution because I have no idea whats causing the issue in the first place.
I have an issue with Amazon too
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Amazon

Prime
Customer service issue
Reported by GetHuman603448
Apr 17th, 2018 - 7 mons ago
I have an issue with Amazon too
Not resolved
Seen by 1 customer so far
Similar issue to 77783 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman603448 started working on this issue
Apr 17th 2:31pm
GetHuman603448 reviewed the items needed
Apr 17th 2:32pm