It says my account has been suspended, but the funds are available on my preferred paym...

GetHuman603448's customer service issue with Amazon from April 2018

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The issue and preferred resolution, in GetHuman603448's own words:
Pay my prime bill ... It says my account has been suspended, but the funds are available on my preferred payment method
This is the second time it has happened. I was offered a **$ gift card but the issue was never resolved. I had to add a different card.
I'm unsure what's a good resolution because I have no idea whats causing the issue in the first place.
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Amazon

Prime
Customer service issue
Reported by GetHuman603448
Apr 17th, 2018 - 3 mons ago
I have an issue with Amazon too
Not resolved
Seen by 1 customer so far
Similar issue to 25939 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman603448 started working on this issue
Apr 17th 2:31pm
GetHuman603448 reviewed the items needed
Apr 17th 2:32pm