My order said free shipping but yet it is charging me a shipping cost

GetHuman522062's customer service issue with Amazon from March 2018

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The issue in GetHuman522062's own words
I was trying to do something, and ran into a problem.
My order said free shipping but yet it is charging me a shipping cost
GetHuman522062 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
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Amazon

Customer service issue
Reported by GetHuman522062
Mar 31st, 2018 - 2y ago
I have an issue with Amazon too
Not resolved
Seen by 6 customers so far
Similar issue to 541 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman522062 started working on this issue
Mar 31st, 2018 1:32pm
GetHuman522062 reviewed the items needed
Mar 31st, 2018 1:33pm