we placed an order for mask on ****** our account was charged $**.** on *******. The tr...

GetHuman-mcquest's Problem With an Order issue with WalMart.com from April 2020

Help with my WalMart.com issue
First: share to improve GetHuman-mcquest's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mcquest may need:
Order number, Full name, Email address, Billing address, and Phone number on the order
The issue in GetHuman-mcquest's own words
we placed an order for mask on ****** our account was charged $**.** on *******. The tracking states it was delivered on *******. the only thing we received was a very small bubble envelope stating the rest of our order would come separately no other info. WE HAVE NOT RECEIVED THIS ORDER. However when we go to the tracking it says it was delivered because WE RECEIVED THE SMALL ENVELOPE WITH A NOTE. We called WALMART on **** and waited * HOURS to talk to a person she said she would contact the company and get back to us in ** hours WHAT A JOKE * days nobody has called back. On **** we sent a "CHAT" at Walmart again told we would get back to us in ** hours. GUESS WHAT NOPE nobody has got back to us. On **** we responded at WALMART.COM for a refund still no response. THIS IS OBVIOUSLY A SCAM THAT WALMART IS PART OF. WE WANT OUR $**.** refunded IMMEDIATELY. I realize the WALTONS are hurting but not like most of the rest of society. Next step is ATTORNEY GENERAL since obviously you are avoiding us. Also we are not going to deal with some third party SCAM COMPANY, WE ORDERED FROM WALMART!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

GetHuman-mcquest did not yet indicate what WalMart.com should do to make this right.

How GetHuman-mcquest fixed the problem

We are waiting for GetHuman-mcquest to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common WalMart.com customer problems.
How Do I Activate My Walmart Gift Cards?How Do I Get Help with a Problem with My Walmart.com Order?How Do I Return an Item to Walmart.com?
Do you have a customer issue as well?
We can help you get WalMart.com's attention and get better help faster. Tap below to get started.
Having WalMart.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

WalMart.com

Problem With an Order issue
Reported by GetHuman-mcquest
Apr 26th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 5087 others
0 customers following this

Timeline

GetHuman-mcquest started working on this issue
Apr 26th 6:26pm