To Whom It May Concern,**After returning home from my annual pilgrimage to Klamath Gle...

GetHuman-thcissne's Returns issue with from July 2019

Help with my issue
First: share to improve GetHuman-thcissne's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If you are looking for a full refund for an item purchased you will need to return the item within 30 days of the purchase.
The issue in GetHuman-thcissne's own words
To Whom It May Concern,**After returning home from my annual pilgrimage to Klamath Glen at my families *th of July Celebration, I attempted to return an “air bed” purchased ** days earlier at my local Walmart Super Center *****. Out of the box, the “air bed" wouldn’t hold air, it had a slow leak, so I roughed it for four nights on the ground..*Like I said, upon my return to Anderson, Ca, I tried to return the item in question to the customer service desk with receipt and all packing materials. The cashier told me that “the return policy” had changed and was no longer ** days as I read on your policy on the day of return. Your employee then grabbed a stack of papers, shuffled through them for * second and stated “we don’t take returns on air beds anymore, the policy isn’t online yet, and we reserve the right to refuse service to anyone”. I asked to see the manager, the customer service cashier directed me to her supervisor who just said, “take it up with corporate”. All over the return of defective merchandise. I went away from the customer service desk and asked a “greeter” to speak to a manager, and not a supervisor.*After some time the supervisor who “spoke at me” earlier offered me an exchange. I said “that the earlier experience left a sour taste in my mouth and wanted to wait for a manager.*A while later I was told that I could get my money back by a sales associate not a manger, but that's ok, I went to your store without intent on interruption. **Getting my money back, I apologized for any inconvenience. The customer service cashier felt it necessary to remind me of the policy, “we reserve the right…” Instead of staying and arguing with your employee, I apologized anyway, left your store feeling as the customer service cashier was trying to shame me for my return. The situation did not need to be escalated any further, and I felt as if I was being “goaded” into an argument that because of my unwillingness to be “taunted” never happened. This wasn’t, not a personal decision anyway it was purely business that, by your employee's willingness to try and make it a personal issue.*Anyway, I thought you should know of this experience that I had on a simple return, I can understand the confusion over policy, but do not appreciate the feeling of being enticed into a verbal sparring match at *:** am. I will however, let you choose to handle the situation further. *Again, the incident started around *:** am, at the customer service desk, located in the Anderson Supercenter *****, **** Rhonda Rd, Anderson, CA ********* *Sincerely,**Thomas H. Mitchell

GetHuman-thcissne did not yet indicate what should do to make this right.

How GetHuman-thcissne fixed the problem

We are waiting for GetHuman-thcissne to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common customer problems.
How Do I Reset My Password?How Do I Activate My Walmart Gift Cards?How Do I Get Help with a Problem with My Order?How Do I Return an Item to
Do you have a customer issue as well?
We can help you get's attention and get better help faster. Tap below to get started.
Having issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Returns issue
Reported by GetHuman-thcissne
Jul 13th, 2019 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 7226 others
0 customers following this
Items needed
Order number
Full name
Email address
Billing address
Phone number on the order


GetHuman-thcissne started working on this issue
Jul 13th, 2019 6:25pm