To Whom It May Concern,**After returning home from my annual pilgrimage to Klamath Glen at my families *th of July Celebration, I attempted to return an “air bed” purchased ** days earlier at my local Walmart Super Center *****. Out of the box, the “air bed" wouldn’t hold air, it had a slow leak, so I roughed it for four nights on the ground..*Like I said, upon my return to Anderson, Ca, I tried to return the item in question to the customer service desk with receipt and all packing materials. The cashier told me that “the return policy” had changed and was no longer ** days as I read on your policy on the day of return. Your employee then grabbed a stack of papers, shuffled through them for * second and stated “we don’t take returns on air beds anymore, the policy isn’t online yet, and we reserve the right to refuse service to anyone”. I asked to see the manager, the customer service cashier directed me to her supervisor who just said, “take it up with corporate”. All over the return of defective merchandise. I went away from the customer service desk and asked a “greeter” to speak to a manager, and not a supervisor.*After some time the supervisor who “spoke at me” earlier offered me an exchange. I said “that the earlier experience left a sour taste in my mouth and wanted to wait for a manager.*A while later I was told that I could get my money back by a sales associate not a manger, but that's ok, I went to your store without intent on interruption. **Getting my money back, I apologized for any inconvenience. The customer service cashier felt it necessary to remind me of the policy, “we reserve the right…” Instead of staying and arguing with your employee, I apologized anyway, left your store feeling as the customer service cashier was trying to shame me for my return. The situation did not need to be escalated any further, and I felt as if I was being “goaded” into an argument that because of my unwillingness to be “taunted” never happened. This wasn’t, not a personal decision anyway it was purely business that, by your employee's willingness to try and make it a personal issue.*Anyway, I thought you should know of this experience that I had on a simple return, I can understand the confusion over policy, but do not appreciate the feeling of being enticed into a verbal sparring match at *:** am. I will however, let you choose to handle the situation further. *Again, the incident started around *:** am, at the customer service desk, located in the Anderson Supercenter *****, **** Rhonda Rd, Anderson, CA ********* *Sincerely,**Thomas H. Mitchell
GetHuman-thcissne did not yet indicate what WalMart.com should do to make this right.