Walmart bot said*Hello, welcome to Walmart.com help center! In a few words, what do you...

GetHuman-ejlitke's customer service issue with WalMart.com from November 2018

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The issue in GetHuman-ejlitke's own words
Walmart bot said*Hello, welcome to Walmart.com help center! In a few words, what do you need help with today?*Customer said*My order was to be dilivered on Thurs and now it was Fri and now they tell me my address was wrong HELP tracking * *z***ay************Walmart bot said*Before we get started, please provide your Walmart.com account email address.*Customer said******@***.com*Walmart bot said*Okay, now please provide the order number you are inquiring about.*Customer said*LOOK at the tracking **Walmart bot said*Please enter your order number.*Customer said*I WILL NEVER ORDER ANYTHING FROM WALMART AGAIN This is the *rd time I've had issues with wallmart*Walmart bot said*Sorry, we’re unable to verify your account. Let me transfer you to a Customer Care Agent who can help you. Please hold while I transfer you.*Walmart bot said*You’re ** in line, an agent should be with you in about * minute(s).*J*Agent said*Thanks for chatting with Walmart.com! I’m Jacobo I and I’ll be assisting you today.*Customer said*Read my chat*J*Agent said*I’m so sorry to hear you’re having issues with your delivery Elmer, I’ll do my utter best to help you out.*J*Agent said*For security purposes, can you please provide your full billing address?*Customer said*elmer litke ***** moose point road grand rapids mn ******J*Agent said*I’m sorry that doesn’t quite match with the one in our systems, can you please double check?*Customer said*THAT IS MY BILLING ADDRESS FOR THE CARD I USED*J*Agent said*That doesn’t match with the one in your account, I’m sorry. Can you provide me the order number then?*Customer said*why don't you look at the tracking **J*Agent said*I need your order number.*Customer said***************J*Agent said*Thank you. But I double checked, still doesn’t match with the one in our systems, can you please double check?*Customer said********-*******J*Agent said*The billing address you provided doesn’t match. the order is fine don’t worry.*Customer said*THAT'S RIGHT YOU ASKED FOR MY BILLING ADDRESS NOT MY SHIPPING ADDRESS*J*Agent said*Yes, billing please.*Customer said*I gave my billing address for my credit card*Customer said*The address I GAVE you was CORRECT*J*Agent said*I’m sorry but the billing address you provided doens’t match.*Customer said*HOW DO I TYPE OUT THIS CHAT???????*Customer said

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WalMart.com

Customer service issue
Reported by GetHuman-ejlitke
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2989 others
0 customers following this

Timeline

GetHuman-ejlitke started working on this issue
Nov 10th, 2018 11:22am

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