Dear Walmart.com,**I ordered the following:**Sales Order ID: **************Item ID...

GetHuman-allenfam's customer service issue with WalMart.com from July 2018

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The issue in GetHuman-allenfam's own words
Dear Walmart.com,**I ordered the following:**Sales Order ID: **************Item ID: **********Item: Zimtown **** Hot PVC Chairmat Floor Protector Desk Carpet Chair Mat Home Office Transparent**The item came and it was clearly not what was described. It was not for carpets but for floors. I contacted Zimtown for a refund but did not get an answer in the time stated. **Two days later, I chatted on the computer with Walmart.com. The attendant (did not get name) explained that he tried calling Zimtown himself at that moment to work out the problem but there was no answer. As a result of that, he issued me an immediate refund, apologized for the problem and told me to keep or toss the item. **I was amazed at how quickly this was resolved. I anticipated a long drawn out ordeal to ensue but that was not the case because Walmart made it right immediately. **Later that day, I got the following email from Zimtown: **“Dear friend**Thanks for contacting us. We are sorry to hear that. *For this case, how about we issue $* refund to you and no need for you to return the item? Since it will cost much more money and time to return the item. If you agree, we will handle with it ASAP. Maybe you can resell this item*Looking forward to your reply soon.”**I was appalled at this letter and their refusal to take responsibility. I was so glad to have spoken to Walmart previously as this would have really upset me if the situation had not already been resolved. **I have two reasons for sending this email:** - to congratulate Walmart.com for a job well done. I was told by the chat attendant that a survey would follow but I did not receive one and I did want to sing your praises. ** - I wanted to make you aware of Zimtown’s negligence in doing what’s right here and offer you this appalling email they sent. **Thank you for your time,*Betty Allen
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WalMart.com

Customer service issue
Reported by GetHuman-allenfam
Jul 22nd, 2018 - a yr ago
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GetHuman-allenfam started working on this issue
Jul 22nd, 2018 12:37pm