My experience was with the Walmart **** store in Midland, Texas involving a walmart.com...
GetHuman841024's customer service issue with WalMart.com from July 2018
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The issue in GetHuman841024's own words
My experience was with the Walmart **** store in Midland, Texas involving a walmart.com order return. My customer service experience was very poor and I was treated like a "thief" by the cs rep and * walmart store managers. I spent **-** minutes standing in line for what should have been a simple walmart.com return*refund* but it was not handled as it should have been. I was subjected to unprofessional demeaning customer service by the cs rep and the * managers who refused to call walmart.com to resolve the order number that they kept stating was not in their computer system *so my refund could be credited back to my method of payment used on walmart.com!? On top of all this my return is still not reflected on my walmart.com account information online* plus there are other order error online issues that need to be corrected? I called walmart.com cs the next day and asked for someone in your escalation dept and once again I had to repeat myself to person by the name of Iona who said she would report the information about the the * managers and the cs rep at the walmart *** store. Iona also stated that she would be sending me $** gift card by email* which I have yet to receive!? I need someone'e prompt attention to this matter. If I don't receive a response in a timely manner* then I will report this incident to the BBB.
GetHuman841024 did not yet indicate what WalMart.com should do to make this right.
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