My experience was with the Walmart **** store in Midland, Texas involving a

GetHuman841024's customer service issue with from July 2018

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The issue in GetHuman841024's own words
My experience was with the Walmart **** store in Midland, Texas involving a order return. My customer service experience was very poor and I was treated like a "thief" by the cs rep and * walmart store managers. I spent **-** minutes standing in line for what should have been a simple return*refund* but it was not handled as it should have been. I was subjected to unprofessional demeaning customer service by the cs rep and the * managers who refused to call to resolve the order number that they kept stating was not in their computer system *so my refund could be credited back to my method of payment used on!? On top of all this my return is still not reflected on my account information online* plus there are other order error online issues that need to be corrected? I called cs the next day and asked for someone in your escalation dept and once again I had to repeat myself to person by the name of Iona who said she would report the information about the the * managers and the cs rep at the walmart *** store. Iona also stated that she would be sending me $** gift card by email* which I have yet to receive!? I need someone'e prompt attention to this matter. If I don't receive a response in a timely manner* then I will report this incident to the BBB.

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Customer service issue
Reported by GetHuman841024
Jul 2nd, 2018 - 4 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 869 others
1 customer following this
Items needed
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Email address
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Phone number on the order


GetHuman841024 started working on this issue
Jul 2nd, 2018 10:44am
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Jul 2nd, 2018 10:45am