RE: Order ***************I received this item on Jun **, ****. This was for a project t...

GetHuman-cm_kuber's customer service issue with from June 2018

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RE: Order ***************I received this item on Jun **, ****. This was for a project that my Granddaughter is working on, she picked it out and I ordered it for her. The problem is once we received it she realized that it is not the correct type of thermometer that she needs. I immediately requested a return*refund and on Jun **, ****, Walmart sent this email:**Hi Christine K.**We've contacted Home etc. on your behalf. Someone from their team will contact you within * business day.**Sales Order ID: **************Item ID: **********Item: Greenpro Temperature Gun Non-Contact Infrared Thermometer (Black*Yellow)**Thank you, *Walmart Customer Service Team**My problem is no one from Home Etc has contacted me and I can not find them on the internet so I have no way to contact them for a refund except through Walmart's Customer Communication Platform. Your policy clearly states: "Walmart requires sellers to respond to customer emails within * business day of receiving the message. Walmart will keep a copy of each email sent and received and we may review them to resolve disputes, improve customer experience and ***ess seller performance."**Home Etc has not responded to my message that was sent on Jun ** so I am asking that you please intercede on my behalf. This has not been a "Return made easy", I am very upset with both Home Etc and The fact that not only has the seller ignored any attempts to resolve this problem but they seem to be internet invisible (which I find rather odd in today's global market). Why don't they have a website? This makes me question Walmart's integrity when choosing to contract a seller for space on What re****ble company is without a website? * Walmart requires a *-day response from the Marketplace seller yet there is no follow-up email or phone call to ensure that the seller made good on their end. If Walmart has a policy in place then why don't they have a system in place to hold the seller accountable? Walmart wants to improve customer experience, my suggestion is putting some sort of * or * day auto-generated email to the customer with the simple question "Have you heard back from ***x seller yet?" *Respectfully,*Christine K.*I trust that will make this right and come up with a resolution that is fair.

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Customer service issue
Reported by GetHuman-cm_kuber
Jun 28th, 2018 - 5 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 817 others
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GetHuman-cm_kuber started working on this issue
Jun 28th, 2018 10:28am

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