RE: Order ***************I received this item on Jun **, ****. This was for a project t...

GetHuman-cm_kuber's customer service issue with WalMart.com from June 2018

2 views
 | 
817 similar
 | 
0 following
Help with my WalMart.com issue
First: share to improve GetHuman-cm_kuber's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-cm_kuber to get a WalMart.com rep on the line!
Always use the GetHuman Phone tocall WalMart.com. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-cm_kuber may need:
Order number, Full name, Email address, Billing address, and Phone number on the order
The issue in GetHuman-cm_kuber's own words
RE: Order ***************I received this item on Jun **, ****. This was for a project that my Granddaughter is working on, she picked it out and I ordered it for her. The problem is once we received it she realized that it is not the correct type of thermometer that she needs. I immediately requested a return*refund and on Jun **, ****, Walmart sent this email:**Hi Christine K.**We've contacted Home etc. on your behalf. Someone from their team will contact you within * business day.**Sales Order ID: **************Item ID: **********Item: Greenpro Temperature Gun Non-Contact Infrared Thermometer (Black*Yellow)**Thank you, *Walmart Customer Service Team**My problem is no one from Home Etc has contacted me and I can not find them on the internet so I have no way to contact them for a refund except through Walmart's Customer Communication Platform. Your policy clearly states: "Walmart requires sellers to respond to customer emails within * business day of receiving the message. Walmart will keep a copy of each email sent and received and we may review them to resolve disputes, improve customer experience and ***ess seller performance."**Home Etc has not responded to my message that was sent on Jun ** so I am asking that you please intercede on my behalf. This has not been a "Return made easy", I am very upset with both Home Etc and Walmart.com. The fact that not only has the seller ignored any attempts to resolve this problem but they seem to be internet invisible (which I find rather odd in today's global market). Why don't they have a website? This makes me question Walmart's integrity when choosing to contract a seller for space on Walmart.com. What re****ble company is without a website? * Walmart requires a *-day response from the Marketplace seller yet there is no follow-up email or phone call to ensure that the seller made good on their end. If Walmart has a policy in place then why don't they have a system in place to hold the seller accountable? Walmart wants to improve customer experience, my suggestion is putting some sort of * or * day auto-generated email to the customer with the simple question "Have you heard back from ***x seller yet?" *Respectfully,*Christine K.*I trust that WalMart.com will make this right and come up with a resolution that is fair.
GetHuman-cm_kuber did not yet indicate what WalMart.com should do to make this right.
I have an issue with WalMart.com too
How GetHuman-cm_kuber fixed the problem
We are waiting for GetHuman-cm_kuber to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get WalMart.com's attention and get better help faster. Tap below to get started.
Having WalMart.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cm_kuber fixes it.
This email address isn't valid

WalMart.com

Customer service issue
Reported by GetHuman-cm_kuber
Jun 28th, 2018 - a yr ago
I have an issue with WalMart.com too
Not resolved
Seen by 2 customers so far
Similar issue to 817 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-cm_kuber started working on this issue
Jun 28th, 2018 10:28am