We're guiding and following up with this DirecTV customer.
Need a new remote for downstairs
customer service issue
Reported by GetHuman281659
Dec 4th, 2017 - 11d ago
First: items GetHuman281659 may need along the way
Account phone number
PIN or password on the account
Name on account
Unfortunately, we don't know GetHuman281659's next move.
At this time, we haven't been able to find an effective way to address DirecTV issues like this. Our research team has already been notified, and we will reach out to GetHuman281659 if we find a good way to resolve the problem in the next week.
GetHuman281659 started working on this issue
Dec 4th 9:42pm
GetHuman281659 indicated the issue is not fixed yet.