We were recently contacted about a free three month trial of channels ***-***. We had...

GetHuman2321444's customer service issue with DirecTV from February 2019

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Help with my DirecTV issue
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The issue in GetHuman2321444's own words
We were recently contacted about a free three month trial of channels ***-***. We had them for about a week and now they are not available. What's the deal? How are we supposed to preview them and determine if we want them if we can't access them? I don't want this preview showing up on my bill if I can't watch the channels! Resolve it by turning them on OR take them off of our bill. You said we were valued customers, but this indicates otherwise.
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DirecTV

Customer service issue
Reported by GetHuman2321444
Feb 27th, 2019 - 3 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 3 customers so far
Similar issue to 14206 others
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Timeline
GetHuman2321444 started working on this issue
Feb 27th 10:29pm