acct.******** (now closed) I was charged over a period of time (april ****-feb...

GetHuman-dmccll's customer service issue with DirecTV from February 2019

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The issue in GetHuman-dmccll's own words
acct.******** (now closed) I was charged over a period of time (april ****-feb. ****) ***,** for a service that I did not want or did not get or did not ok , on my credit card. since after many many phone calls I have been credited back ***.**. Still leaving a balance due back to me of ***.**. We have been directed to your fraud dept. Working with you people to solve this problem has been a nightmare. This acct. had another number (*********) because of the merger of at&t and direct at the time. If you could refund us the ***,**, we would be happy campers. Your salesman that started this mess was Josh Saenz, you can thank him for this mess. If we can help you with more information, please call Dorothy Mccallum at **********. We would love to get this problem behind us.

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Customer service issue
Reported by GetHuman-dmccll
Feb 23rd, 2019 - 4 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 14031 others
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GetHuman-dmccll started working on this issue
Feb 23rd, 2019 7:48pm