My remote not working I can only use volume button

GetHuman2229536's customer service issue with DirecTV from February 2019

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Help with my DirecTV issue
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Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman2229536's own words
The problem: My remote not working I can only use volume button
GetHuman2229536 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
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DirecTV

Customer service issue
Reported by GetHuman2229536
Feb 17th, 2019 - 7 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 1 customer so far
Similar issue to 13798 others
0 customers following this
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Timeline
GetHuman2229536 started working on this issue
Feb 17th 11:17pm