My new customer sales order worksheet shows that with discounts my bill would be...

GetHuman2044356's customer service issue with DirecTV from January 2019

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The issue in GetHuman2044356's own words
My new customer sales order worksheet shows that with discounts my bill would be **.** for the first ** months with the choice pkg. I was also receiving HBO Cinimax Showtime free for *months ....my October bill was the only one that was the **.** November's was **.** December's was **.**.....I called on December ** **** and Dropped the movie channels so I would not be charged for them after the promotion period. I also at that time stepped up to the xtra pkg which I assume is ** dollars more based on your prices on my new customer sales order worksheet. Seems like my new bill should be **.** why am I now being charged **.**?
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DirecTV

Customer service issue
Reported by GetHuman2044356
Jan 26th, 2019 - 3 mons ago
I have an issue with DirecTV too
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Seen by 6 customers so far
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Timeline
GetHuman2044356 started working on this issue
Jan 26th 4:14pm