I am being told different things from different people on phone for same issue I wanted...

GetHuman1944539's customer service issue with DirecTV from January 2019

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Help with my DirecTV issue
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The issue in GetHuman1944539's own words
I am being told different things from different people on phone for same issue I wanted someone in charge who can help me with it I have had problems with receiver since September it got worse as time went on now that I have message saying hard drive is broken I finally am getting a new one but one person said I would gettheupgrade for the genie two free of charge the other person said no I have to get same one so I need real answers to fix problem
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DirecTV

Customer service issue
Reported by GetHuman1944539
Jan 11th, 2019 - 5d ago
I have an issue with DirecTV too
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Seen by 2 customers so far
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Timeline
GetHuman1944539 started working on this issue
Jan 11th 4:37pm