We were out of service for ** days due to a recommended upgrade and AT&T install issues...

GetHuman1470447's customer service issue with DirecTV from November 2018

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Help with my DirecTV issue
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The issue in GetHuman1470447's own words
Get our bill lowered by the days without service. Better a full month free since it was their fault. ... We were out of service for ** days due to a recommended upgrade and AT&T install issues. We had * tech visits before they could resolve the issue. We want our bill to be lowered by the ** days or better would be a full month free.
How insulting it was to be offered a $** refund. $** when our monthly bill is close to $***.
No bill for one month.
We've been customers for *** years.
My husband has spent about ** hours on the phone trying to resolve the install issues and then the compensation issue. He has been transferred over and over with no help and actually was hung up on several times by a so called "manager."
I have an issue with DirecTV too
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DirecTV

Directv
Customer service issue
Reported by GetHuman1470447
Nov 2nd, 2018 - a mon ago
I have an issue with DirecTV too
Not resolved
Seen by 2 customers so far
Similar issue to 8789 others
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Timeline
GetHuman1470447 started working on this issue
Nov 2nd 1:54pm