Account ******** I am told is being cut off today but I would like to resolve the issue...

GetHuman1346862's customer service issue with DirecTV from October 2018

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The issue in GetHuman1346862's own words
Account ******** I am told is being cut off today but I would like to resolve the issue. I sent a letter but no response from Directv as yet. You will see in your records that we wanted to put this account on vacation stop but was not allowed. The next option was to. Cut back to minimum service but your agent would not do that either. Service. Was cut back but I found out later that they could have gone one grade lower. THEN I find they didn’t take the movie channels off. You can see the account is not being used except to check its status. While you review all of this I don’t mind making a ‘confidence’ payment.
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Customer service issue
Reported by GetHuman1346862
Oct 15th, 2018 - 2 mons ago
I have an issue with DirecTV too
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GetHuman1346862 started working on this issue
Oct 15th 12:14pm