In order to receive a refund att needs to be informed of the name change on my account...
GetHuman-shrobe's customer service issue with DirecTV from October 2018
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Account phone number, Billing address, PIN or password on the account, and Name on account
The issue in GetHuman-shrobe's own words
In order to receive a refund att needs to be informed of the name change on my account. It was in my deceased husbands name. It wachanged to mine I was told. Their client services line needs this info. *Acc * ********. I put a stop payment on the last payment for the amount I am due. Many phone calls and chats and hours but nothing resolved. The FCC is my last resort.
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