My complaint is more for loyalty. I don't understand why us loyal customers for Direct...

GetHuman1031673's customer service issue with DirecTV from August 2018

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The issue in GetHuman1031673's own words
My complaint is more for loyalty. I don't understand why us loyal customers for Direct TV for years can't get the deals that the new customers are offered. I been tempted to leave Direct TV just to try and save money. I really don't get it that Direct TV would rather lose good loyal customers. I have had the Classic Choice Xtra package which is no longer available (shows how long I been loyal) paying $*** and can't take advantage atleast for ** months the current price for new customers. $** for Xtra, or even $** for Choice. I really don't understand. Can someone help me not make the choice to leave Direct TV and help lower my bill by more than just $**. Thank You. **Loyal Customter **years,
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DirecTV

Customer service issue
Reported by GetHuman1031673
Aug 24th, 2018 - 4 mons ago
I have an issue with DirecTV too
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Seen by 9 customers so far
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GetHuman1031673 started working on this issue
Aug 24th 3:36pm