my new user id for directvnow established today won't work when i try to sign in on the...

GetHuman-mckuner's customer service issue with DirecTV from July 2018

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The issue in GetHuman-mckuner's own words
my new user id for directvnow established today won't work when i try to sign in on the app on my Samsung smart tv. On a piece of printout given to me by an apple store rep,*it is Mckuner****, with an underscore line (UL) beneath the M. The rep wrote it down without the underscore line. When I type it in without the UL, Cannot log in due to an error. I have found no way using my samsung keyboard to type a UL beneath the M. I want to reset my user id
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DirecTV

Customer service issue
Reported by GetHuman-mckuner
Jul 25th, 2018 - 10 mons ago
I have an issue with DirecTV too
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Seen by 10 customers so far
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PIN or password on the account
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Timeline
GetHuman-mckuner started working on this issue
Jul 25th, 2018 12:45am
GetHuman-mckuner indicated the issue is not fixed yet.
Jul 25th, 2018 6:47am
GetHuman-mckuner indicated the issue is not fixed yet.
Jul 25th, 2018 6:48am
GetHuman-mckuner indicated the issue is not fixed yet.
Jul 26th, 2018 9:55am
GetHuman-mckuner indicated the issue is not fixed yet.
Jul 26th, 2018 10:17am
GetHuman-mckuner indicated the issue is not fixed yet.
Jul 26th, 2018 10:26am
GetHuman-mckuner confirmed the issue is fixed. Hooray!
Jul 27th, 2018 7:37am