My Directv account *: **********Problem: Two mini genies are listed on my account that...
GetHuman882868's customer service issue with DirecTV from July 2018
Help with my DirecTV issue
Next: our robot will wait on hold for GetHuman882868 to get a DirecTV rep on the line!
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman882868's own words
My Directv account *: **********Problem: Two mini genies are listed on my account that I have never had, and do not now have.**I have a total of one device (HR**) in my home. I have a total of one *k TV in my home. **Could you remote in (or somehow access the device) and confirm that I do not have two mini Genies running on my HR** *while** my account indicates that the two mini Genies are supposedly attached to the HR** and operating?* **The HR** is an Arris Model *: C**K-***. IP address: ***.***.*.***, MAC: E*****D**FF*. Device Access Code: %******%&&. S*N: ***************. P*N: ******-***-****A Directv customer support person gave me the MAC addresses of the mini Genies that are registered to me (and that I do not have) **MAC: **F*D*CB***F**MAC: *CAI*DIBDB*E**The guest access is disabled so I don't think a neighbor is using it.**The router: ATT*p*c***. PW: *r***m*z*r****I would deeply appreciate any and all help you can give!**Elaine Townsend***** C Ave*West Columbia, SC ******(***) ***-****
GetHuman882868 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman882868 fixed the problem
We are waiting for GetHuman882868 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common DirecTV customer problems.