My Directv account *: **********Problem: Two mini genies are listed on my account that...

GetHuman882868's customer service issue with DirecTV from July 2018

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The issue in GetHuman882868's own words
My Directv account *: **********Problem: Two mini genies are listed on my account that I have never had, and do not now have.**I have a total of one device (HR**) in my home. I have a total of one *k TV in my home. **Could you remote in (or somehow access the device) and confirm that I do not have two mini Genies running on my HR** *while** my account indicates that the two mini Genies are supposedly attached to the HR** and operating?* **The HR** is an Arris Model *: C**K-***. IP address: ***.***.*.***, MAC: E*****D**FF*. Device Access Code: %******%&&. S*N: ***************. P*N: ******-***-****A Directv customer support person gave me the MAC addresses of the mini Genies that are registered to me (and that I do not have) **MAC: **F*D*CB***F**MAC: *CAI*DIBDB*E**The guest access is disabled so I don't think a neighbor is using it.**The router: ATT*p*c***. PW: *r***m*z*r****I would deeply appreciate any and all help you can give!**Elaine Townsend***** C Ave*West Columbia, SC ******(***) ***-****
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DirecTV

Customer service issue
Reported by GetHuman882868
Jul 15th, 2018 - a yr ago
I have an issue with DirecTV too
Fixed
Seen by 10 customers so far
Similar issue to 3439 others
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Items needed
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PIN or password on the account
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Timeline
GetHuman882868 started working on this issue
Jul 15th, 2018 4:23pm
GetHuman882868 indicated the issue is not fixed yet.
Jul 15th, 2018 6:23pm
GetHuman882868 indicated the issue is not fixed yet.
Jul 15th, 2018 7:49pm
GetHuman882868 shared this issue with friends on Facebook
Jul 15th, 2018 7:50pm
GetHuman882868 indicated the issue is not fixed yet.
Jul 15th, 2018 7:53pm
GetHuman882868 confirmed the issue is fixed. Hooray!
Jul 16th, 2018 3:39pm
GetHuman882868 indicated the issue is not fixed yet.
Jul 18th, 2018 12:35pm
GetHuman882868 indicated the issue is not fixed yet.
Jul 19th, 2018 1:19pm