******, *:**am, I talked by telephone with Jay in Tech.Support Dept. with problem that...

GetHuman-mamalous's customer service issue with DirecTV from July 2018

Help with my DirecTV issue
The issue in GetHuman-mamalous's own words
******, *:**am, I talked by telephone with Jay in Tech.Support Dept. with problem that on *** @ *:**pm my TV froze on Direct Screening Room channel and remote quite working so could not escape. He tried to guide me by pushing various buttons that did not work. He sent report to the tech.depart. , Ticket **-************R*, & informed me they would fix & notify me by Email when completed. Now *** @ *:**pm I have not been contacted and problem still leaving me without TV. Please check on above ticket and let me know what is going on. I.m ** yrs. old & TV is my only entertainment. Thank You, Mary Lou Barret. A*c *********
GetHuman-mamalous did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman-mamalous fixed the problem
Was fixed by telephone call with a Direct TV's Tech. Support agent.
Please help with my DirecTV issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common DirecTV customer problems.
How do I cancel my DirecTV account?How do I detect if there is a service outage on DirecTV?How do I fix my DirecTV download and buffering problems?How do I pay or dispute my DirecTV bill?
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

DirecTV

Customer service issue
Reported by GetHuman-mamalous
Jul 3rd, 2018 - a yr ago
I have an issue with DirecTV too
Fixed
GetHuman-mamalous shared how to fix
Seen by 7 customers so far
Similar issue to 2996 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman-mamalous started working on this issue
Jul 3rd, 2018 11:46pm
GetHuman-mamalous shared this issue with others over email
Jul 3rd, 2018 11:49pm
GetHuman-mamalous indicated the issue is not fixed yet.
Jul 4th, 2018 3:08pm
GetHuman-mamalous indicated the issue is not fixed yet.
Jul 5th, 2018 4:35pm
GetHuman-mamalous indicated the issue is not fixed yet.
Jul 5th, 2018 4:53pm
GetHuman-mamalous confirmed the issue is fixed. Hooray!
Jul 7th, 2018 6:37pm