I lose my apps at least once a monthn for a week or more. Every day that it is out I go...

GetHuman460684's customer service issue with DirecTV from June 2018

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The issue in GetHuman460684's own words
I lose my apps at least once a monthn for a week or more. Every day that it is out I go to the pandora box. It states that we are not connected to the internet. I put in our network name, which is NETGEAR*$ and it states that DirecTV does not recognize that network. Our tablets, laptops and phones are ALL WORKING GETTING THE INTERNET CONNECTION. But DirecTV does not. I had comcast out today on a service call (we have comcast internet) and they said we have a faulty DirecTV box. Theyb said that is the only explanation of this happening monthly. * I also want ba $** credit for the so far week loss of this service YET AGAIN.
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DirecTV

Customer service issue
Reported by GetHuman460684
Jun 28th, 2018 - a yr ago
I have an issue with DirecTV too
Fixed
Seen by 6 customers so far
Similar issue to 2757 others
0 customers following this
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Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman460684 started working on this issue
Jun 28th, 2018 7:05pm
GetHuman460684 shared this issue with friends on Facebook
Jun 28th, 2018 7:05pm
GetHuman460684 indicated the issue is not fixed yet.
Jun 30th, 2018 3:39am
GetHuman460684 indicated the issue is not fixed yet.
Jun 30th, 2018 3:42am
GetHuman460684 indicated the issue is not fixed yet.
Jun 30th, 2018 3:42am