I called yesterday at customer service and talked with Carlos. My concern was that the...

GetHuman763929's customer service issue with DirecTV from June 2018

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The issue in GetHuman763929's own words
I called yesterday at customer service and talked with Carlos. My concern was that the tech mounted MyDish on the back porch slab. I thought they melt these on a pole. Which it needs to be. It is so close to the ground and exposed to the ground maintenance when they mow. Beside that this is a small back porch which which leaves me no room or chairs to place. I paid a $*** deposit to have your service and I don't feel I should have my dish on the ground. Carlos said he would have a tech out here to fix the problem by noon up to * p.m. I I did not hear from the technician and I would like to someone to find out why?
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DirecTV

Customer service issue
Reported by GetHuman763929
Jun 8th, 2018 - a yr ago
I have an issue with DirecTV too
Fixed
Seen by 3 customers so far
Similar issue to 559 others
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Items needed
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PIN or password on the account
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Timeline
GetHuman763929 started working on this issue
Jun 8th, 2018 7:27pm
GetHuman763929 indicated the issue is not fixed yet.
Jun 8th, 2018 7:27pm
GetHuman763929 indicated the issue is not fixed yet.
Jun 8th, 2018 7:32pm