Have had DirectTVNow installed and working properly on three TVs for months - after upd...

GetHuman-mauiken's customer service issue with DirecTV from May 2018

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If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman-mauiken's own words
Have had DirectTVNow installed and working properly on three TVs for months - after update to DirectTVNow App a a day ago, the AppleTV no longer recognizes my subscription to DirectTVNow when I launch the App - Window says: Subscription Required -Subscribe to DirectTVNow"*I AM subscribed, and DirectTVNow launches and works fine on other TVs in this location, using Roku or Firestick. I have tried removing and reinstalling Direct App, rebooting AppleTV - still get the same thing - HOW DO I GET THIS BACK TO WORKING and recognizing that I DO have a subscription in place??*Thanks
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DirecTV

Customer service issue
Reported by GetHuman-mauiken
May 17th, 2018 - 10 mons ago
I have an issue with DirecTV too
Fixed
Seen by 8 customers so far
Similar issue to 318 others
0 customers following this
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Timeline
GetHuman-mauiken started working on this issue
May 17th, 2018 12:51am
GetHuman-mauiken indicated the issue is not fixed yet.
May 18th, 2018 2:17am
GetHuman-mauiken indicated the issue is not fixed yet.
May 18th, 2018 2:18am