the tv images and playback from dvr just show black screen--on one tv. Sound is still...

GetHuman674126's customer service issue with DirecTV from May 2018

Help with my DirecTV issue
The issue in GetHuman674126's own words
the tv images and playback from dvr just show black screen--on one tv. Sound is still there and other screens, such as "guide" or "list" are still visible as usual on the screen. Other tvs work fine for live tv or playback from dvr.*I need help and believe that I have the extra protection for help paid for on my mohthly bill. Would like to call and talk with someone or have a technician come out and help. What is your direct phone number for tech support?
GetHuman674126 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman674126 fixed the problem
Turned off power to box and tv. Wait
Please help with my DirecTV issue
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DirecTV

Customer service issue
Reported by GetHuman674126
May 11th, 2018 - a yr ago
I have an issue with DirecTV too
Fixed
Seen by 11 customers so far
Similar issue to 101 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman674126 started working on this issue
May 11th, 2018 12:09am
GetHuman674126 confirmed the issue is fixed. Hooray!
May 11th, 2018 4:09am
GetHuman674126 confirmed the issue is fixed. Hooray!
May 11th, 2018 4:16am
GetHuman674126 confirmed the issue is fixed. Hooray!
May 11th, 2018 4:17am