I hate the new format ........... Can we go back to the old one? also, I use a close ca...

GetHuman-gjtomsha's complaint issue with DirecTV from April 2018

Help with my DirecTV issue
The issue in GetHuman-gjtomsha's own words
I hate the new format ........... Can we go back to the old one? also, I use a close caption phone and now with this new format it does not show calls coming into my home. This is not good for all of us who are deaf or have hearing problems. You really did not think of the non hearing people at all. If you don't bring that back we'll stop our service with you . This new format is just awful. The screen pauses and it's hard to get shows off our list. So many problems with it. It's a headache.
GetHuman-gjtomsha did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman-gjtomsha fixed the problem
You did fix the screen number showing and I do greatly appreciate that. Thank you. But I really don't like the new format. Time will tell if it gets better. slow sluggish pulling up saved shows.
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DirecTV

complaint issue
Reported by GetHuman-gjtomsha
Apr 30th, 2018 - a yr ago
I have an issue with DirecTV too
Fixed
GetHuman-gjtomsha shared how to fix
Seen by 17 customers so far
Similar issue to 20555 others
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Timeline
GetHuman-gjtomsha started working on this issue
Apr 30th, 2018 5:01pm
GetHuman-gjtomsha confirmed the issue is fixed. Hooray!
Apr 30th, 2018 7:09pm