I cannot authenticate my Direct TV account with other apps such as HBOGo, among others...

GetHuman-grodowit's customer service issue with DirecTV from June 2018

Help with my DirecTV issue
I cannot authenticate my Direct TV account with other apps such as HBOGo, among others. I have had numerous conversations on the phone, chat, etc. with nothing resolved only they are escalating it to their internet team and they will contact me. When contacting them they always try the same things wasting my time since the steps they follow have not worked. I'm tired of trying to resolve it on chat - a total waste of time. This has been going on for over a month. In the past I have not had any problems authenticating. Any help would be appreciated.**Thank you...
I trust that DirecTV will make this right and come up with a resolution that is fair.
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DirecTV

Customer service issue
Reported by GetHuman-grodowit
Jun 3rd, 2018 - 19d ago
I have an issue with DirecTV too
Fixed
Seen by 8 customers so far
Similar issue to 412 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman-grodowit started working on this issue
Jun 3rd 2:45am
GetHuman-grodowit indicated the issue is not fixed yet.
Jun 3rd 3:51am
GetHuman-grodowit indicated the issue is not fixed yet.
Jun 3rd 4:50am
GetHuman-grodowit indicated the issue is not fixed yet.
Jun 4th 3:45am
GetHuman-grodowit indicated the issue is not fixed yet.
Jun 6th 3:49am