I have added money to my account recently using a Boost Mobile top up card, but am rece...

GetHuman-kcatd's customer service issue with Boost Mobile from June 2020

Help with my Boost Mobile issue
The issue in GetHuman-kcatd's own words
I have added money to my account recently using a Boost Mobile top up card, but am receiving a message saying that I can only make emergency calls. I am unable to use my phone to access internet or make phone calls without a wifi connection.

GetHuman-kcatd did not yet indicate what Boost Mobile should do to make this right.

How GetHuman-kcatd fixed the problem
Hi, thanks for responding. I was able to resolve the issue myself by simply restarting my device.**Just to clarify I was not able to make phone calls with a wifi connection, but was able to access internet with wifi. I should have been able to do both seeing as how I had topped up recently and that was the issue. I hope that helps others experiencing the same issue.
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Boost Mobile

Customer service issue
Reported by GetHuman-kcatd
Jun 15th, 2020 - 4 months ago
Fixed
GetHuman-kcatd shared how to fix
Seen by 14 customers so far
Similar issue to 4841 others
0 customers following this
Items needed
Name on account
Phone number
4 Digit PIN

Timeline

GetHuman-kcatd started working on this issue
Jun 15th 7:22pm
GetHuman-kcatd confirmed the issue is fixed. Hooray!
Jun 15th 11:49pm
GetHuman-kcatd confirmed the issue is fixed. Hooray!
Jun 15th 11:54pm

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